True Value Reviews

Truevalue.com has a return policy that requires items to be returned to their warehouse within 30 days of the delivery date. Each order comes with a pre-printed FedEx shipping label for this purpose. It's important to return the merchandise to their warehouse, rather than a True Value store, since not all stores participate in the TrueValue.com Ship-to-Store program.

As for the shipping policy, products being shipped to True Value are required to be skidded employing structurally sound 40” or 42” X 48” 4-way pallets. Pallets must be constructed of solid wood and fully and safely support the entire pallet load suspended in warehouse racking. The freight is required to be sorted and segregated with like items being kept together in the same layer of the pallet. The entire pallet must be shrink-wrapped and capped to ensure product safety. Suppliers are required to follow True Value Transportation Guidelines including but not limited to the utilization of a True Value Authorized Carrier. They must comply with all federal and state regulations regarding hazardous materials. True Value will accept only undamaged product for resale. When authorized to ship via a small package carrier, individual item cartons may be over-packed to obtain lower shipping charges. The package must be labeled on the outside with a listing of the individual items contained within. Like items should be kept together within the over-packed carton. A packing list must be enclosed with each individual shipping carton detailing the items and quantities within. One (1) Bill of Lading per shipment destination is required.

Please note that these policies may vary and it's always a good idea to check the specific details on the Truevalue.com website.

To contact True Value customer service, there are several methods available. The customer service department can be reached online, via email, or by telephone. The email address for customer service is customerservice@truevalue.com. The telephone number to reach the customer service department is 1-877-502-4641. Alternatively, the True Value Company Retail Support Center can be contacted at 1-800-897-3112. For online contact, please visit the True Value website.

True Value Rewards is a free program that rewards customers for their purchases at participating True Value stores. For every dollar spent at a participating True Value Rewards store or on a qualifying TrueValue.com Ship-to-Store purchase, customers earn 10 points. Once a customer accumulates 2,500 points, they receive a $5 reward. The program also offers members-only discounts and the opportunity to earn points on each purchase. There is also a True Value Rewards application designed to enhance the shopping experience for True Value customers. By using the app, customers can earn points for their purchases and take advantage of exclusive discounts and promotions. Please note that stores are independently owned and operated and reserve the right to modify the points earned by product. See your local True Value Rewards store for details.